Privacy Policy
Authentic Appliance Repairs Ltd respects your privacy. This policy explains what personal information we collect, why we collect it and the choices you have.
1. Who we are
Authentic Appliance Repairs Ltd (“we”, “us”) is registered in England and Wales and provides appliance repair, maintenance, installation and appliance sales services in London and Surrey. We are responsible for the personal information described in this policy.
Contact: info@authenticappliancerepairs.com · 0203 633 0084 · Riverbank House, 1 Putney Bridge Approach, London SW6 3JD.
2. Information we collect
- Contact details: your name, address, phone number and email address.
- Job details: the appliance, make and model, the fault you describe, appointment times, quotes, invoices and payment records.
- Messages you send us by phone, WhatsApp, email or our contact form.
We do not ask for card details through this website.
3. How we use your information
- To book, carry out and invoice your repair, installation or delivery (to perform our contract with you).
- To reply to your questions and keep you updated about your appointment.
- To check that a repair is still working after our visit, and to handle warranty claims and complaints (our legitimate interests).
- To keep the business and accounting records the law requires (legal obligation).
4. Who we share it with
Your information will not be shared with third parties except for deliveries, installations, or as required by law. Where appliances are delivered or installed by third-party contractors, we share only what they need to do the job. We also use trusted service providers to run our business, such as our online booking system, email and website hosting, who handle data on our behalf.
5. How long we keep it
We keep personal information only for as long as we need it for the purposes above, including any legal, accounting or warranty requirements, and then delete it securely.
6. Your rights
Under UK data protection law you can ask to see the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and ask for a copy in a portable format. To make a request, email info@authenticappliancerepairs.com.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
7. This website
For details of the cookies and similar technologies this website uses, see our Cookie Policy. Our website links to other services, including our online booking page, WhatsApp, Instagram and our spare parts supplier. Those services have their own privacy policies.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.