Customer reviews

After thinking my washing machine was going to catch fire, Raphael attended and did a thorough check, put my mind at rest and all was good. He even did a washing machine clean for me. Great service!!

A great experience from start to finish. Both installers were friendly and efficient. The install was up a few flights of stairs with some very narrow corridors but there were absolutely zero complaints from them. Communication was also excellent throughout with no hidden fees.

Excellent, friendly, transparent and efficient service. Gabriel took time to explain over the phone the service offered including the very competitive pricing. I appreciated a call from the engineer who attended the issue with the washing machine and explained to me exactly what the issue was. Will definitely use them again and highly recommend them.

Initially recommended through a local appliances retailer, Raphael changed the fan heating unit on our electric oven. I appreciated the communication before arrival to determine the likely issue, as well as the probable cost. The service was friendly and professional. I appreciated the 3 month warranty on the new part, as well as the follow up text message to check that everything was working as expected.

My dishwasher developed a fault and Raphael responded immediately when I contacted Authentic Appliance Repairs Ltd. He was able to do the repair the following day and kept me informed as to when he would arrive. He explained clearly what the fault was and what the cost would be. He was friendly and polite, tidy and organised. Highly recommended.

I called them due to my tumble dryer breaking down. They came the same day, repaired it and it was really reasonably priced would highly recommended. Raphael was very helpful and even checked a week later that all was ok.

Very affordable. I was able to get an appointment within a day, the engineer gave a detailed assessment and suggested different options I could take. Completed the job well and also checked back a week later to make sure everything was working properly. Highly recommended

Friendly, efficient service, including the initial visit. They helped us find the right washing machine for our small space, and delivered and installed on time. Their installer even fixed the door to our cupboard! Very pleased with their services.

Excellent service. Repaired Bosch washing machine 25% cheaper and 7 days quicker than manufacturer! Strongly recommended.

The miele dishwasher at my tenants house Broke – spoke to Raphiel who booked me in And wonderfully fixed the problem Thank you

Good service, Rafael is a cool and polite guy, came on time and fixed the issue quickly at a good price. Will use again if needed.

Raphael was extremely helpful and providing an excellent and very efficient service. Would definitely recommend